Sales Focused Guest Experience Guide - PT/FT

Job Summary
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and overall seamless daily operations of boutique. Includes, but not limited to, the greeting and assisting of guests regarding services and products, booking appointments, promoting and selling memberships, customizing the guest's massage, and and handling payment for services.

Responsibilities

• Provide top level service for guests and team members.
• Warmly greet and check-in guests
• Actively drive enhancement, membership and gift card sales.
• Share passion for services, memberships, and retail offerings by educating guests.
• Accurately and effectively book, edit and cancel massage appointments.
• Open and close boutique each day according to standard operating procedures.
• Assist with office management tasks as needed to support overall operations.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute towards a happy and healthy workplace.
• Collaborate with leadership team to ensure best practices and foster innovation.

Experience

• Sales and service-related experience preferred.
• Must have enthusiasm and possess excellent guest service skills.
• Evenings and weekend availability.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills.
• Possess problem solving and troubleshooting skills
• Must be a team player.

Why NOW

• Competitive Compensation & Commissions
• Career growth opportunities
• Aesthetically pleasing work environment
• A positive, empathetic and supportive team and company
• An environment where diversity is celebrated.

If you are a proactive individual with a passion for providing exceptional service, we invite you to apply for the Front Desk Receptionist position and become an integral part of our team!

Job Types: Full-time, Part-time

Pay: $16.60 - $18.00 per hour

Expected hours: 20 – 35 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance